Bruce KaufmannA financial background.
An operational perspective.
45 years across finance, operations, banking, and consulting.
I have worked inside businesses as a controller and operations manager, and alongside them as a commercial banker and consultant. One thing I have learned is that a report can be accurate, yet still be wrong for the decision in front of you.
I have seen companies use a report to measure a key indicator it was never designed to capture. I have also seen different departments work from reports drawn from different data sets or different points in time. This is how capable executives make the right decision with the information they receive, but still get the wrong results.
I am a finance guy who likes living in the operations world. I start with what is bothering you, learn how that part of the business actually works, identify the patterns, and then use the records to quantify what the evidence supports.
The goal is a practical answer: why the problem keeps happening, what the evidence supports in dollars, and what you can do to resolve it.